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Provider troubleshooting

Common issues​

Lite won’t connect to Hub​

  • Confirm you’re using the latest app version from the official stores.
  • Re-try the QR scan flow and ensure the camera permission is granted.
  • If you’re on a restrictive network, test on a different Wi‑Fi / hotspot.

Official references:

  • Hub: https://hub.acurast.com/
  • Processor overview: https://docs.acurast.com/acurast-processors/
  • Provider onboarding: https://docs.acurast.com/processors/become-compute-provider/

Core setup fails after factory reset​

  • Confirm Android 12+, device is not rooted, and bootloader is locked.
  • Re-run the official setup steps and ensure the device is freshly reset.

Reference: https://docs.acurast.com/acurast-processors/